Customer Product Quality Intern (January 2020 - July 2020)
Customer Product Quality Intern
Start Date: January 2020
6 Month Internship, Full-Time
Job Responsibilities:
- Participate and assist in customer/dealers visits to gain a technical understanding of customer complaints
- Analyze all relevant customer satisfaction data and studies that relate to product quality and reliability
- Provide support in identifying and addressing top customer quality issues to factories with current product performances
- Assist in recommending and reviewing quality issues, short and permanent corrective actions with Vehicle Integration, Assembly, Customer Satisfaction Teams, Program Management and Vehicle launch teams
- Participate in New Vehicle Launch, task force meetings, and port checks to ensure customer quality issues are given the proper attention
- Ensure that the activities are shared with VW & Audi to maximize potential for synergies and best practice sharing.
- Work closely with quality engineers to support identification and elimination of quality issues
- Gain an understanding and impact of quality surveys (JD Power IQS, CSI, APEAL, SSI, Consumer Reports and various enthusiast publications)
- Perform statistical analysis utilizing warranty and internal quality survey data to monitor trends
- Assist in addressing top technical issues and push them through the resolution process with different factories
- Obtain detailed knowledge of department processes, technical information sources and vehicle diagnostic process
- Participate in reporting and investigative activities to identify technical issues
- Assist in conducting statistical analysis of data sources and forecasting trends
Qualifications:
- Must be enrolled at a university/college or graduation date must be within the last six months
- Bachelors / pursuing bachelors in business or bachelors of science degree in automotive technology/engineering with strong statistical/data analysis skills
- Motivated to learn new principles, ideas, and have excitement in applying these new principles
- Motivated to make a positive impact in the work environment and on the quality of the products produced
- Analytical and deductive skills – use evidence and facts to reach conclusions
- Systemic thinking – using logic and reason
- Communication skills – interpersonal, presentation, and written
- Technical capacity to analyze vehicle mechanisms
- Strong analytical, problem solving skills
- Strong automotive technical background
- Strong MS office skills
- Strong communication skills
- Strong database skills
- Results oriented
- Ability to travel
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.