Intern - Operations Training Web Content, Sioux Falls, SD

Learn and assist in delivering knowledge centered support and the migration from team member intranet site to ServiceNow portal for our internal support content.

This is a paid summer position. 40 hours per week. The internship last 8 - 12 weeks.

KEY FUNCTIONS:

Attend meetings to learn about business practices, and internal processes and procedures.

Perform content modifications, additions or deletions, in the content management system (CMS) or ServiceNow Knowledge as required.

Edit and format internal website content or Knowledgebase articles. Take steps as necessary to improve information content structure.

Ensure content is consistent with company brand, editorial style and technical writing standards.

Communicate effectively and professionally in all forms of communication with internal and external customers.

Adhere to Midco privacy guidelines to ensure each customer’s privacy.

Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

Function as an effective team member while supporting the efforts and concepts of other departments.

Support the mission, vision and values of Midco.

Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.

Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.

Possess strong problem solving and decision making skills while using good judgment.

Multitask and change from one task to another without loss of efficiency or composure.

Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.

Identify opportunities for improvement while creating and implementing viable solutions

Actively follow Midco policies and procedures.

Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

High School Diploma or GED equivalent required.

Working towards an Associate’s or Bachelor’s degree in Business, Communications, Human Resources, Education, or other related area.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 30 lbs.

The noise level in the work environment is moderate to loud.

Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. By 2025, Midco will deploy 10G, the next great leap for broadband – while also expanding its fixed wireless network to rural areas. We’re also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

Free and discounted Midco internet / cable

Tuition reimbursement

Support of employee involvement in the communities we serve

Employee referral program

Wellness programs

Visit MidcoCareers.com to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law.